Frequently Asked Questions

Orders are accepted from researchers, laboratories, universities, institutes and qualified business buyers. During checkout you confirm that the materials are intended for laboratory research use only.

Everything listed on this website is supplied as laboratory material. It is not a drug, food, cosmetic or medical device, and it must not be used in or on humans or animals. We do not provide usage, dosing or application guidance of any kind.

Each shipment references the batch it was picked from. Where a batch document has been published for that batch, it is available in the Documentation section and linked from the product page.

Yes. Search the batch number in the Documentation section, or contact us on +852 9529 7843 with the batch number printed on your packing note.

Glassware ships in die-cut inserts inside rigid outer cartons. Where an item needs temperature control, select the temperature-controlled shipping method at checkout and it will be packed with insulation and cold packs.

We ship to most destinations that accept commercial laboratory consignments. Some destinations require import documentation from the receiving institution. Contact us before ordering if you are unsure about your destination.

Standard delivery is typically 5–8 business days and express 2–4 business days after despatch. Customs clearance can add time on international consignments.

Yes, for institutional and repeat volume. Submit the wholesale enquiry form with your estimated quantities and we will respond with a written quotation. We do not publish bulk pricing on the website.

Payment is handled by a third-party payment provider — we never see or store your card details. Institutional purchase orders and bank transfers can be arranged on request.

Unopened items in original packaging can be returned within the window described in the Refund Policy. Sealed vials that have been opened cannot be returned for safety and traceability reasons.

You can check out as a guest. An account lets you track orders, keep addresses on file and retrieve past batch references.

Call or message +852 9529 7843, or use the contact form. Enquiries are handled Monday to Friday, 09:00–18:00 (GMT+8).