Refund Policy

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Return window

Unopened items in original, undamaged packaging may be returned within 14 days of delivery. Contact us for a return reference before sending anything back.

Items that cannot be returned

Sealed vials and sterile consumables that have been opened cannot be returned, for safety and traceability reasons. Items damaged after delivery, and items despatched against a bespoke or bulk quotation, are also excluded.

Damage or shortage in transit

Report damage or a shortage within 3 business days of delivery, with photographs of the outer carton and contents. We will arrange a replacement or a refund.

Incorrect item

If we picked the wrong item we cover return carriage and send the correct item, or refund in full.

Refund method and timing

Approved refunds are returned to the original payment method. Once processed, funds usually appear within 5–10 business days depending on your bank.

Original shipping cost

Outbound shipping is refunded only where the return results from our error or a defect.